Living in an area where everything marine has to be ordered online, I am rarely impressed with service. Ultimate Passage was an exception. I needed to order a tiller pilot and a C-Max c-card for my GPS, two relatively expensive items. Shopped a half dozen sources and Ultimate Passage clearly had the lowest delivered price. However, I had to ask a question about one of the items, so I emailed them at about 10:00 PM. When I went to the computer the next morning at approximately 6:00AM my answer was there. The C-card was not in stock, something I expected so, I emailed to get an expected delivery. Had an answer in five minutes.
So I placed the order. Five minutes later I get a call from Lisa politely asking if I was sure about the C-card format, wanting to make sure that my GPS took that format and not SD. I had researched it and was sure, but it was nice to have a supplier actually check. Most would just let you make what would be an easy mistake to make.
Order came quicker than promised and complete.
I'll be back.
http://www.ultimatepassage.com/
good to know, and west marine is so over priced
I checked their prices, about on the level with Defender. Pretty good :)
Quote from: newt on April 23, 2010, 12:56:23 AM
I checked their prices, about on the level with Defender. Pretty good :)
On the two items mentioned above the delivered difference in the price compared to Defender was a total of $40. About $75 difference compared to West Marine. Very good. Thing is, all things being equal, their service and response time was excellent.